Shipping
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Frequently Asked
Answers, in plain English.
Every number on this page matches our Shipping, Returns, and Payment policies exactly.
FAQ Summary
Delivery
3 questions
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Payments
3 questions
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Returns
4 questions
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Orders
3 questions
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Tracking
2 questions
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Contact
2 questions
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Shipping
- Is shipping really free?
- Yes. Every US order ships free with no minimum and no promo code.
- Where do you ship?
- All 50 US states. We do not currently ship internationally or to APO/FPO addresses.
- Which carriers do you use?
- USPS and UPS, depending on your ZIP code and package size.
Delivery
- How long will delivery take?
- 3–7 business days end-to-end for most US addresses: 1–2 business days handling, plus 2–5 business days transit.
- What if my delivery is late?
- Carrier delays sometimes happen. If your order is more than 10 business days late we treat it as lost and either replace or refund it.
- Do you deliver on weekends?
- Carriers deliver on their own schedule. Our handling clock only counts business days.
Payments
- What payment methods do you accept?
- Stripe Secure Checkout for cards (Visa, Mastercard, American Express, Discover) and Cash on Delivery on every US order.
- Is my card information safe?
- Yes. Cards are processed by Stripe, a PCI-DSS Level 1 certified processor. Card data is tokenised in your browser — we never see or store card numbers.
- How is Cash on Delivery collected?
- The carrier collects the exact order total in cash when your books arrive. No surcharge, no expected tip.
Returns
- What is your return window?
- 14 days from the day your order is delivered. Books must come back in the condition you received them.
- Do you accept exchanges?
- Yes. Exchanges are accepted within the same 14-day window, with no restocking fees.
- How long do refunds take?
- Refunds are processed within 14 days of the returned book reaching our shop. Card refunds go back to the original card via Stripe.
- Who pays for return shipping?
- Return shipping is completely free — there is no cost to you. Once you contact us to start a return, we email you a prepaid return shipping label at no charge, regardless of the reason for the return.
Orders
- How fast will my order ship?
- Orders ship within 1–2 business days from Wichita, KS.
- Can I change my order after placing it?
- Yes, if we haven't dispatched it yet. Email support with your order number as soon as possible.
- Do you accept phone orders?
- Yes — call the shop during Monday–Friday, 9:00 AM – 5:00 PM Central Time and we're happy to take your order.
Tracking
- How do I track my order?
- You'll receive a tracking number by email as soon as we hand your order to the carrier. You can also enter it on our Track Order page.
- My tracking hasn't updated — what should I do?
- If tracking has not updated for 7 business days, email support and we'll open a trace with the carrier.
Contact
- How do I reach customer support?
- Email support@redwoodbooks.store or call +1 (316) 294-3906. A real person on our team replies during business days.
- Where is your shop?
- 369 N Meridian Ave, Wichita, KS 67203.
Still need help?
Email support@redwoodbooks.store — a person on our team reads and replies, usually within 24 hours during Monday–Friday, 9:00 AM – 5:00 PM Central Time. You can also call +1 (316) 294-3906.
Business Information
Redwood Books
Independent bookstore · Wichita, KS
- Address369 N Meridian AveWichita, KS 67203United States
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