Stripe
Secure card payments
Visa, Mastercard, American Express, and Discover — processed by Stripe, a PCI-DSS Level 1 certified processor.
Payment Methods
Secure card payments or Cash on Delivery.
The price at checkout is the price you pay — no surcharges, no hidden fees, no surprise line items.
Policy Summary
Cash on Delivery (COD)
Available where applicable
Pay the carrier in cash when your books arrive — available on every US order.
SSL Security
256-bit encryption
Every page — homepage, cart, and checkout — is protected with 256-bit SSL/TLS encryption.
No Hidden Fees
What you see is what you pay
No surcharges on either payment method. No tips or extras on delivery.
No hidden fees, no surprise charges
The total on the checkout page is the total you pay — whether you check out with a card via Stripe or select Cash on Delivery.
Accepted Payments
How each payment method works.
Stripe Secure Checkout
Card payments are processed by Stripe, Inc. — a PCI-DSS Level 1 certified payment processor used by millions of businesses worldwide. We never see, store, or transmit your card number on our servers.
Accepted networks: Visa, Mastercard, American Express, Discover. Payment is authorised and captured at checkout; your card statement will show REDWOOD BOOKS.
Cash on Delivery (COD)
When you select COD at checkout, no payment is collected on this site. We prepare, pack, and hand your order to USPS or UPS. The carrier collects the full order total in cash when the package is delivered to your door.
Please have exact cash ready. The amount collected on delivery is the same total shown at checkout — no surcharge, no expected tip.
How COD Delivery Attempts Work
The carrier attempts delivery twice. If nobody is available, the package is held at the local facility for pickup for a limited window. If it returns to us undelivered, we email you to arrange a reship or cancel the order at no charge.
If You're Not Home
Card orders: the carrier will leave the package if it's safe to do so, or attempt redelivery. COD orders: cash must be handed over in person, so the carrier will retry or hold the package for local pickup.
Security
How your data is protected.
Site Security
Every page of this site — homepage, product pages, cart, checkout — runs over 256-bit SSL/TLS. Card data is tokenised in the browser by Stripe.js and never transits our servers unencrypted.
Refunds & Disputes
Card refunds are issued to the original card via Stripe within 14 days of us receiving a return. Cash on Delivery refunds are issued according to the return instructions provided by customer support. See our Returns Policy for the full process.
Contact Support
Email support@redwoodbooks.store or call +1 (316) 294-3906 during Monday–Friday, 9:00 AM – 5:00 PM Central Time.
Last updated: May 1, 2026
Still need help?
Email support@redwoodbooks.store — a person on our team reads and replies, usually within 24 hours during Monday–Friday, 9:00 AM – 5:00 PM Central Time. You can also call +1 (316) 294-3906.
Business Information
Redwood Books
Independent bookstore · Wichita, KS
- Address369 N Meridian AveWichita, KS 67203United States
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