Information we collect
When you visit
- IP address (security and analytics)
- Pages visited and time spent (to improve the site)
- Device type (mobile vs. desktop)
When you create an account
- Name and email address
- Phone number (optional, for order updates)
- Shipping address
When you purchase
- Payment method (processed by a secure third party)
- Billing and delivery address
- Books purchased and price paid
How we use information
- To process your order and send shipping updates
- To respond to your questions
- To prevent fraud
- To improve our website
- To send newsletters (only if you opted in)
We do not
- Sell customer data to third parties
- Share customer data for marketing
- Use your data for anything beyond stated purposes
- Keep data longer than necessary
Security
- HTTPS encryption on every page
- PCI DSS-compliant payment processing
- Firewalls and security monitoring
- Limited staff access and automatic backups
Payment processing
- We do NOT store full credit card numbers
- Payments are processed by a secure third party (e.g. Stripe / PayPal)
- Only the last 4 digits are stored for reference
No business can guarantee 100% security, but we use industry-standard protection.
Your rights
Under US law, you have the right to:
- Access what data we hold about you
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing emails
- Know what we do with your information
To exercise these rights, email Contact@redwoodbooks.store or call +1 (316) 294-3906 with the subject "Data Request — access / deletion / correction." Response time: within 30 days.
Cookies & tracking
- Session cookies (keep you signed in) — necessary
- Google Analytics (anonymized traffic data) — optional
- Marketing pixels (e.g. Facebook Pixel) — optional
- Email service cookies (only if you signed up for the newsletter)
You can control cookies in your browser settings or opt out by contacting us. Disabling cookies may affect some site features.