A calm, no-drama returns process.

14 days from the delivery date recorded by the carrier. After that we can no longer accept the return.

Books must come back in the condition you received them: unmarked, uncreased, with intact dust jackets where applicable. Reasonable opening for reading is fine — we're a bookshop, not a museum.

Email support@redwoodbooks.store or call +1 (316) 294-3906 with your order number. We email you a return address and a prepaid return shipping label at no charge. Please do not mail returns without contacting us first — labels help us process refunds faster and safer.

Exchanges are accepted within the same 14-day window, with no restocking fees. Email support with your order number and the title you'd like instead — we'll confirm availability and cover the reshipment.

If a book arrives damaged, email a photo to support@redwoodbooks.store within 7 days of delivery. We replace it or refund the full amount — your choice — with no need to send the damaged copy back.

If we shipped the wrong title, we cover return shipping and send the correct book at our cost.

None. We do not charge restocking or handling fees on any return or exchange.

Refunds are processed within 14 days of the returned book reaching our shop. You receive a confirmation email when the refund is issued. Return shipping is completely free — there is no cost to you. Once you contact us to start a return, we email you a prepaid return shipping label at no charge, regardless of the reason for the return.

Stripe orders are refunded to the original card via Stripe. Cash on Delivery orders are refunded according to the return instructions provided by our customer support team — typically a mailed cashier's check or Redwood Books store credit, at your choice.

See our Shipping Policy for the full lost-package process. The return window pauses while a trace is open with the carrier.

Please contact us before mailing anything back, pack books carefully, and keep a copy of the tracking number provided by your carrier. We recommend using the prepaid label we send on request.

support@redwoodbooks.store or +1 (316) 294-3906 during Monday–Friday, 9:00 AM – 5:00 PM Central Time.