Shipping costs
| Order total | Shipping cost |
|---|---|
| Under $30.00 | $5.00 USD |
| $30.00 and over | FREE |
| Hawaii / Alaska | Add $8.00 (real carrier surcharge) |
These are our actual shipping costs based on USPS Priority Mail rates for our typical package sizes. We don't mark up shipping for profit — we charge the carrier cost plus a minimal handling fee.
Processing & handling time
Handling time: 1–3 business days
- We verify payment (usually same day)
- We pick the book from our shelf (usually next business day)
- We pack it carefully (usually day 2)
- We hand it to USPS or UPS (usually day 3)
- Maximum: 3 business days
Transit time: 2–5 business days
- Local (Kansas): 2–3 days
- Midwest: 2–4 days
- East Coast: 3–5 days
- West Coast: 3–5 days
Total time (order to doorstep): 3–8 business days. Most orders arrive within 5–6 business days. Business days exclude weekends and US federal holidays.
Tracking & updates
- You receive a tracking number by email once we ship
- Tracking is provided by USPS or UPS
- Real-time updates and an estimated delivery date
- Notifications when out for delivery and when delivered
If your order doesn't arrive
- Check tracking for delivery proof
- Wait 2 business days after the estimated delivery date
- Contact us at +1 (316) 294-3906 or Contact@redwoodbooks.store
- We investigate with the carrier
- We send a replacement or full refund
- Guaranteed resolution within 10 days
Special situations
Hawaii & Alaska: add $8.00 to standard shipping. This reflects real USPS rates, not a profit markup.
International: we currently do not ship outside the United States. We'll update this policy if that changes.
Overnight / 2-day: not currently offered. Contact us if you need expedited service — we may be able to special-arrange in some cases.
Large / heavy orders: some books may not be shippable due to weight or size. You'll be notified before payment.
Weather / carrier delays: USPS and UPS may delay during severe weather. This is beyond our control and we cannot guarantee delivery dates in these situations.
Responsibility & claims
- Our responsibility: accurate packing and on-time hand-off to the carrier
- Carrier responsibility: actual delivery
- Your responsibility: checking the package upon arrival
If a package is lost
We file a claim with the carrier. If the carrier is responsible we send a replacement. If the claim is denied, Redwood Books still covers the cost — you do not pay twice.
If a package arrives damaged
Contact us immediately with photos. We send a replacement or refund — no questions, no delays.
Insurance
We use carrier insurance for all orders, covering loss and damage up to the package value at no additional cost to you.